Politique de confidentialité
Dernière mise à jour:
Ce document est disponible en anglais. La version anglaise fait foi.
This policy explains how Riah Media, trading as Riah Agency ("Riah", "we", "us"), collects and uses personal information through this website, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who is responsible
Riah Media, trading as Riah Agency, Johannesburg, South Africa, is the responsible party for personal information collected on this website. Our Information Officer is Serge Kalala. Contact: info@riahmedia.co.za or WhatsApp +27 67 983 6417.
What we collect
- Contact and quote forms: your name, company, email address, WhatsApp number, delivery location, the items and quantities you ask about, your message, and any document you choose to upload.
- Business contacts for lead generation: when we look for buyers or suppliers for a client, we collect business contact details (name, job title, company, work email and phone) from public sources or from the people themselves.
- Technical data: your IP address and browser information, kept briefly in server logs to protect the site against abuse.
- On your device: your request list, language, currency and cookie-notice choice are saved in your browser's local storage. They stay on your device and are not sent to us until you submit a request.
We do not use advertising or tracking cookies. We share your details with suppliers or buyers only to handle your request, as explained below.
Why we use it
- To answer your enquiry and prepare quotes (steps taken at your request before a contract).
- To connect you with a supplier or buyer who can help, which is the service you are asking for.
- To find business leads for our clients and contact companies about relevant offers, where the law allows it (our legitimate interest, or your consent).
- To deliver services you agree to (performance of a contract).
- To keep the website secure and prevent fraud and spam (our legitimate interest).
- To send you news or offers, only if you ticked the box to agree. You can unsubscribe at any time.
Who we share it with
Riah is a go-between, so sharing is part of the service. When you send a request, we pass the details needed to the suppliers or buyers who can help with it, and they use them to reply to you, under their own privacy policies. The seller pays us a commission after a sale.
We also share what is needed with our hosting, email and CRM providers, who process it on our instructions, and with authorities where the law requires it.
To stop us sharing your details, tell us at info@riahmedia.co.za.
Transfers outside South Africa
We connect companies in South Africa and the Democratic Republic of the Congo, so your details may be shared with suppliers or buyers there, and some service providers may store data in other countries. We only do this where POPIA section 72 allows it, such as when you agree to it, the transfer is needed for the service you asked for, or the recipient is bound by adequate protection.
How long we keep it
Enquiries and quote requests that do not lead to an order are deleted after 24 months. Order and invoice records are kept for as long as tax and company law require (usually 5 years).
How we protect it
The site uses HTTPS encryption, strict security headers, protection against cross-site attacks and spam, and access controls on our systems. Uploaded files are stored privately and are never published. If a breach affects your information, we will notify you and the Information Regulator as POPIA requires.
Your rights
You may ask to see the personal information we hold about you, ask us to correct or delete it, object to its use, and withdraw consent for marketing at any time. Contact info@riahmedia.co.za. We reply within 30 days. You will not be charged for a reasonable request. How to make a request.
Cookies and security
Our cookie policy lists everything this site stores in your browser. Our security page explains how we protect your information.
Complaints
If you are not satisfied with our answer, you may complain to the Information Regulator (South Africa): inforegulator.org.za.
Children
This website is for businesses and is not aimed at children under 18. We do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows the latest version.